Terms & Conditions

Contacting Us

 To get in touch with us, you may email us on [email protected] or call our customer service operators on 02035140986, or write to us at: 
Handy Crate,
Unit 3 Hanworth Trading Estate ,

Hampton Road West ,

Feltham, TW13 6DH

Hereinafter we will refer to HandyCrates as ‘Company’.

Hereinafter we will refer to the customer who uses our services and the name he or she fills in our forms with as ‘Customer’.

Hereinafter we will refer to the crates and equipment we provide in agreement with the Customer as ‘Equipment’.

Any business undertaken between the Company and the Customer will be subjected to these Terms and Conditions, and they will all enter the contractual agreement between the two parties, thus becoming legally binding. The only possible changes to the Conditions can be made by the director of the Company.

Company will provide the Customer with all the Equipment needed at the time and place agreed upon between the two parties. The Company shall not be held liable for any sort of consequential loss or damage suffered by the Customer in a potential failure of supplying the Equipment. The Company shall not be liable for any damage or loss to property or persons resulting indirectly or directly from the Equipment hire when it is used by the Customer or any other party in connection with the Customer. The Company accepts liability for personal injury or death caused directly by the Company’s negligence in the execution of a delivery or collection.

It is the Customer’s responsibility to ensure that the provided Equipment is suited for the purpose of the task and to check the condition of the delivered Equipment. If the Customer discovers any shortage or damage on the delivered Equipment, it is his or her responsibility to notify the Company within 24 hours of delivery.

The Customer shall be responsible for the state of the Equipment starting from the delivery till the collection of said Equipment by the Company. The Customer shall have to pay insurance costs in the case of any damage or loss sustained while the Equipment is in the Customer’s temporary possession, or that of any third party related to the Customer.

Upon hire, the Customer is able to:

Collect the Equipment from an office or depot owned or serviced by Company at a date and time previously agreed upon by both parties, or

Request a delivery from the Company at the Customer’s premises – in this case the Customer is required to provide a three working days notice and the Customer shall pay delivery charges according to the Company’s cost rates.

The Equipment shall legally be owned at all times by the Company and the Customer shall be held liable to any changes done to the Equipment, whether functional or cosmetic. In the event that the Customer wishes to purchase Equipment, said Equipment shall remain owned by the Company until the cost of the Equipment has been paid in full.

One week is the minimum hire period of the Equipment. The hire period, liability and charges start at the moment of delivery or collection of the Equipment by the Customer. The Company reserves the right to change the rates of hire.

The Company may ask for a deposit which is lesser in price than the current market value of the Equipment. Said deposit will be refundable at the end of the hire period after all hire charges have been paid. The Customer may opt to use the deposit as part of the hire charges. The Company may use the deposit to cover replacement and repairs caused due to damage or loss of the Equipment by the Customer.

The Customer shall be liable for the return of the Equipment in a clean, dry, and wholesome state. If the Equipment is returned seriously soiled or damaged the Company reserves the right to either charge for repair or deem the Equipment a total loss. The Company reserves the right to deem any changes or damage on the Equipment as a total loss and ask for a replacement value.

With the expiration of the hire period, the Customer is responsible to deliver the Equipment to the Company premises where he or she had collected it from within the Company’s working hours. If the Company cannot collect the Equipment from the Customer’s property at the pre-arranged time the Customer will be charged for the period until the Equipment is returned. The Equipment shall be deemed as returned only once the Customer has paid all charges and has been issued a signed receipt.

A third party may be introduced by the Customer on these terms:

Legally, the Customer shall remain in temporary possession and control of the Equipment, and

The Customer shall be responsible for the payment of any hire charges, damage or loss the Equipment sustained while in the possession of the third party.

The Customer shall be responsible for the prompt return of the Equipment.

In the event that the Customer introduces a third party, he is responsible for the introduction of these Terms and Conditions to the third party and the acknowledgement of the Company’s ownership of the Equipment.

Upon request, the Customer shall provide the details of the third party user, which will include the relevant Equipment and its current location.

Any written and signed receipt provided to the Customer shall be considered accurate unless the Customer challenges its veracity within 24 hours of its signing.

Any charges by the Company shall be paid within 30 days of the invoice date, unless otherwise stated in writing. Late payments shall receive an added rate of 2% interest per calendar month. No claim by the Customer can entitle them to delay or withhold payments of the outstanding sum. 

The Customer shall notify the Company about any damages on the Equipment whilst on hire. If the damages are not a result of wear and tear, the cost of any repair or replacement shall be paid by the Customer along with any delivery/collection charges.

The Customer shall pay the replacement value of any Equipment which has been damaged beyond repair, lost, or not returned within 7 (seven) days of the agreed return date (or any extension date agreed by the Company). It is the Customer responsibility to pay the replacement value of any such Equipment in agreement with the current replacement price list of the Company, along with any additional costs. The Equipment is still owned by the Company and it shall be returned to the Company if (and when made) available, even if the replacement cost has been covered.

The Company reserves the right to charge the Customer for the period until the Equipment is returned to the company if the return is overdue, whether whole or damaged. 

Value Added Tax shall be added to all fees.

The Company has the right to sub-contract any of its responsibilities to a third party serving in the Company’s interest.

The Company has the right to terminate a hire without notice in the event that:

The Customer fails to return the Equipment or pay any relevant charges within 7 (seven) days of the agreed return date;

The Customer is in breach of any of the Terms and Conditions on this page;

The Customer goes bankrupt or into liquidation

The Customer discards or abandons any of all of the Equipment.

In the event of termination, the Customer shall return all Equipment in the possession of the Customer or any third party related to the Customer and shall be pay all relevant expenses charged by the Company.

If the Customer fails to issue instructions as to how the collected crates are to be distributed the Company has the right to write off their collection. If the collection note has been unallocated for more than one month the Company may charge an administration fee. 

No indulgence or forbearance shown by the Company towards the Customer shall be regarded as a waiver of any of the Terms and Conditions, nor in anyway diminish the rights of the Company.

In the event that the Customer consists of two or more parties, every party shall have equal liability, regardless of which party’s actions affect any of the Conditions.

If a notice is required to be sent to any of the parties, it shall be deemed given only if it is personally served to the receiving party or sent by first class registered post to the provided address of the receiving party. In the event that the notice is sent by post, it shall be deemed as given on the second working day of its posting.

These Terms and Conditions shall be governed and construed in conformity with English Law and all parties involved consent to submit to the jurisdiction of the English Courts.